Centralising Backup, Improving SLA Compliance, and Scaling Managed Data Protection
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Centralising Backup, Improving SLA Compliance, and Scaling Managed Data Protection
VE3 helped a managed IT services provider, streamline their backup and disaster recovery services with Veeam Service Provider Console.
They were struggling with managing backup and disaster recovery for clients using a mix of physical, virtual, and cloud infrastructures. They were using separate platforms for each environment, leading to inefficiencies and an increased risk of errors.
They found it difficult to monitor the status of backup jobs and track the effectiveness of their data protection policies in real time, making it challenging to meet service level agreements (SLAs) for their clients.
As they expanded its client base, the manual processes involved in job creation, license management, and billing became more time-consuming and resource-intensive, resulting in operational inefficiencies and slower response times.
When technical issues arose, the team had to manually collect log files and submit them to Veeam’s support portal, leading to delays in troubleshooting and resolution, which negatively impacted client satisfaction.
They used Veeam Service Provider Console to manage all client infrastructures from one dashboard, improving monitoring of backup jobs and data protection policies in real time.
Veeam's automation of installation, patching, and backup job management saved time, reduced manual tasks, and allowed TechNova to focus on client service.
The platform's scalability and flexible deployment options allowed them to grow its client base while managing diverse infrastructure needs. License management and cost calculation streamlined operations.
Automated billing and detailed reporting on backup success, resource use, and SLA compliance enhanced transparency and client trust.
They could quickly open support cases with automatic log collection, reducing troubleshooting time and minimizing client downtime.
Veeam Backup for Public Clouds and Microsoft 365 provided seamless protection for clients using hybrid cloud environments and Office 365, ensuring business continuity.
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With VE3’s cloud expertise and Veeam Service Provider Console, they transformed its data protection strategy boosting efficiency, scalability, and customer satisfaction while simplifying operations.
Innovating Ideas. Delivering Results.
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