Building a unified digital foundation for smarter, more efficient public service delivery
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Building a unified digital foundation for smarter, more efficient public service delivery
City Public Services (CPS), a local public service organization, sought to modernize its operations by implementing Oracle Fusion Applications. The goal was to establish a unified, digitally enabled system to enhance decision-making through consistent architecture, efficient processes, and comprehensive reporting.
CPS faced difficulties in migrating data from legacy systems to Oracle Fusion, encountering issues related to data formats and quality.
Employees were hesitant to adopt the new system, leading to underutilization of its features.
Integrating Oracle Fusion with existing applications proved challenging, affecting data flow and system compatibility.
Balancing the need for customization to fit specific business processes while maintaining system integrity was a significant hurdle.
Coordination issues between CPS and the implementation vendor led to project delays and misaligned expectations.
Developed a detailed project plan with clear milestones and objectives.
Executed a structured data migration plan, including data profiling, cleansing, and validation.
Invested in user training and support to facilitate system adoption.
Leveraged Oracle Integration Cloud (OIC) to simplify integration between Oracle Fusion and existing systems.
Prioritized configuration over customization to ensure compatibility with future upgrades.
Established a project governance framework to oversee vendor performance and project progress.
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By successfully implementing Oracle Fusion Applications, City Public Services established a modern, unified digital backbone that replaced fragmented legacy systems with a scalable, future-ready platform. The transformation improved operational efficiency, strengthened data consistency, and enabled informed decision-making across departments. With enhanced user adoption and integrated processes, CPS is now better equipped to deliver reliable, responsive public services while supporting long-term organisational growth and digital maturity.
Innovating Ideas. Delivering Results.
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